June 2022 Newsletter

In this issue

  1. About the PNORS Technology Group and our History

  2. Evolution of PNORS Group Products and Services

  3. Peter Hunt, Pacific Commerce Operations Manager – reflection on the past 20 years

  4. Pacific Commerce Client Case Study – Total Tools

  5. Expansion into new markets overseas


About PNORS Technology Group and our History 
Making growth through technology easy

The  PNORS Technology Group has grown significantly over the past four decades due to strategic acquisitions and strong operational performance.  We remain committed to business improvement initiatives and acquisition opportunities that meet our strategic plans, add value to our core business segments, support expansion into new markets and leverage the strengths and skills of the Group.

Each member of the PNORS Technology Group – Datatime Services, Netway Networks, Pacific Commerce, WilldooIT - provide services that are specific to their area of expertise, combined they provide a comprehensive solution to the modern enterprise.

Our 90+ staff members provide support to our 700+ clients.  Our Australian offices are in Melbourne, Sydney, Brisbane and Perth with further representation in New Zealand and in Europe.

History

Since the incorporation of Disprax (now WilldooIT) in 1982, based on industry insights and market trends, PNORS Technology Group have strategically acquired companies in the areas of data automation, ERP & web technologies and IT infrastructure support who, whilst providing valuable services individually, provide a compelling business proposition when integrated.

The strategic purchase of Pacific Commerce in 2002 added integrated electronic data interchange (EDI) services for TIMMS customers and other businesses.

In 2009, consistent with PNORS data automation strategy and building on the strengths of the Pacific Commerce EDI service, Datatime Services was acquired to facilitate the seamless electronic communication and transfer of paper documents.

Existing customers were looking for networking and hardware infrastructure support services. To satisfy this need and to introduce these services to a growing market, Netway Networks was acquired in 2010.

In a rapidly changing technology environment demanding seamless communication between business and their customers, the merger with WillowIT in 2016 to create a new company, WilldooIT, provided a modern and flexible ERP and eCommerce platform (Odoo) which again complemented, extended and unified the services offered by Datatime Services, Netway Networks and Pacific Commerce.

The PNORS Technology Group is committed to improving business productivity through the delivery of integrated technology solutions to ensure the requirements of our clients are met and exceeded as new challenges and opportunities arise.



Evolution of PNORS Group Products & Services


The PNORS Group provides an integrated and complementary range of products and services that target the operations that are vital to the success of modern connected enterprises.

From simple beginnings in our small office in Brighton back in 1982, we launched our very first TIMMS ERP service offering.  The PNORS Technology Group now has 90+ staff working across Australia, Southeast Asia and Europe.

The companies of the PNORS Technology Group comprise automated data capture and validation (Datatime Services), IT services, network management and support, data services and unified communications including telephony (Netway Networks), electronic data interchange (Pacific Commerce) and leveraging all these products ERP and eCommerce software solutions including Odoo, TIMMSanywhere and specialised software solutions for the Renewable Energy, Manufacturing and Food Distribution industries.

Our vision is to make your Growth Through Technology Easy!








Meet Peter Hunt

Pacific Commerce Operations Manager

Peter Hunt is the Operations Manager at Pacific Commerce. His responsibilities include managing all operational business units including Development/Technical, Projects, Support and System Administration teams. Currently the company has 15 full-time staff located in Sydney, Melbourne, Philippines, and China. Pacific Commerce also has 2 interns currently working as part of their Intern Program.

Day to day we will see Peter working closely with his team supporting them as they strive to deliver the best possible products and services to their clients. Peter is also involved in various strategic functions of the business, from the establishment of company goals to seeking out new opportunities to grow and improve the business. He also works closely with the Sales and Marketing Teams on new business opportunities including tender responses, presentations, account management and general administration. 

Peter started at Pacific Commerce in 2000 as an eCommerce Integrator and was the Operations Manager when the business was purchased by Paul in 2002.

As part of our 40th birthday celebrations, we asked Peter to reflect on the past 20 years: 

How has the business changed since you started? 

I think biggest difference is the professional way the entire company now operates. The business has grown amazingly over time and has established an envious reputation in the marketplace. Paul’s plan to create a Technology Group where all companies can work together to provide products and services right across the IT spectrum is testament to his vision and perseverance. The result is a technology group that attracts the best individuals from all over the world. To maintain these people, you need to have the right culture, and this has been a major focus. We have an environment where staff work well together and can develop their career whilst enjoying the work life balance.

What you love about your work and what motivates you?   

The people and culture are number one for me. Also, the understanding that opportunities abound to grow this business. Also, there is a feeling of accomplishment in all that has been achieved and excitement of what is to follow.

Vision for the next 10 years? 

Innovation is the key to providing the best products and services possible to our ever-growing client base. Also, continuing to provide a flexible, interesting, challenging and enjoyable workplace for all staff where they can develop a career in their chosen field and strive to achieve their true potential.

Birthday message to Paul and your team members 

Well done Paul in achieving this amazing milestone. From humble beginnings your vision and tenacity has seen you create a truly global technology group that provides quality products and services to its clients. Most importantly you have fostered a fantastic culture right across the Group which I believe is the envy of our competitors. Over the twenty years that I have worked for Pacific Commerce you have supported me and made me feel like a valued member of the team. I have always appreciated the level of trust you have shown in me and your willingness to help and provide guidance whenever needed. I wish you and your family all the best for the future, and I look forward to being part of the next forty years!!   



Total Tools Case Study

"The team at Pacific Commerce have worked very closely with Total Tools over many years to onboard our suppliers and deliver a solution that delivers mutual benefits for both Total Tools and our Trading Partners. The volume of transactions that are now automated through Pacific Commerce’s EDI solution have allowed us to streamline processes and position for scalable growth into the future”.

Nicole Bemelmans – Executive General Manager - Merchandise

 

About Total Tools

Total Tools are a valued Pacific Commerce client.  They have been passionately servicing Australian consumers for more than 30 years. They stock the widest range of the world’s biggest professional tool brands ensuring you will find what is needed to get the job done.  With 80 stores across the country, Total Tools continue to grow and expand their unique offering nationwide. 

Before working with Pacific Commerce and stocking multiple products from over 380 leading brands, Total Tools were faced with arduous manual administrative processes. The volume of paper-based documents was a costly burden on both Total Tools’ support office and their suppliers with staff manually entering documents along the supply chain.

For both Total Tools and their suppliers, the procurement process contained multiple manual data entry touchpoints, that led to costly re-work when errors in keying were made. With Total Tools firmly eyeing growth, Nicole Bemelmans, Executive General Manager–Merchandise, and her team sought to find a way to streamline processes for the benefit of both Total Tools and their trading partners.

Please read Total Tools' experience of working with Pacific Commerce here.



Expansion into new markets overseas

As a leading provider of specialised timber industry software solutions in the Asia/Pacific region, we have identified opportunities overseas to introduce our technology and expertise via our vertical timber business management software solution, TIMMSanywhere.

USA

In 2021, we commenced work on implementing TIMMSanywhere through a large joint venture project with a major lumber and building materials retailer based on the East Coast of the USA. Once realised, this partnership will place us on the leading edge as business management software providers for the global timber industry.

Europe

With increasing interest in TIMMSanywhere in Europe, we have established a sales and marketing footprint in that region which
has led to significant interest from timber businesses. Due to their international nature, a number of these businesses could potentially lead us to implementations in Asian countries such as China, Philippines, Malaysia and Indonesia.

Asia

We are leveraging our existing clients in Asia as we seek to establish a stronger presence in the region. Our successful TIMMSanywhere implementations to date have assisted our clients, who primarily do business in the timber manufacturing space to supply products such as timber crates and decorative sheets, to manage critical functions such as purchasing and contract manufacturing.

Pacific Commerce and the MY Commerce Exchange, Malaysia

In 2021, Pacific Commerce launched the MY Commerce Exchange to expand our reach into SE Asia.

The MY Commerce Exchange delivers business-to-business Electronic Data Interchange services to clients in the Malaysian market, initially in the areas of Health but with expansion plans to target FMCG (fast- moving consumer goods) and Hardware. The Exchange will provide customers with an efficient, cost-effective solution for electronic trading with their trading partners.

We would be pleased to chat with you should you require additional information on any of these topics or any IT requirements your business is considering. Please email us: hello@pacificcommerce.com.au.

Suggestions on what you would like to see in future PNORS Technology Group Newsletters would be most welcome. Please contact us: hello@pacificcommerce.com.au.